Learning Materials and Flyers
Situation: Inspired by my own experience with colleagues not using email functions efficiently and being bombarded by email after email that doesn't add value or information to my job duties.
Task: After writing a script for my initial explainer video, it was important that learners also have access to a informational guide for easier reference.
Action: I created a quick cheat sheet of appropriate scenarios for using the 'Reply All' function. This guide was created using Canva.
Result: After dispersing this guide to colleagues boxes at the front office, there has been less use of Reply All entirely, and a greater use of Reply All during appropriate situations.
Situation: Client reported that new employees were struggling with following proper protocol during incoming customer phone calls.
Task: I was asked to create an informational guide using the document the client had initially given to employees during the onboarding process.
Action: Using the content knowledge from the original document I decided to break the information into more appealing and easier to read job aid. Using Canva, I made sure the job aid followed the client's style guide for all existing employee content.
Result: The client reported that since this document has been distributed to her employees, there has been a lower incidence of confusion following proper protocols.
Situation: As our team was growing, so was our learning offerings and materials. Proactively, I knew we needed some sort of catalog or repository to it all in one space. Thinking ahead, we wanted to build out each departments onboarding learning programs into packets they would receive during their first few days at the company.
Task: As the lead trainer on our team, I knew whatever was going to be published would set the standard of how we organize and publish learning programs. It also needed to be adaptive and creative in order to host the various learning programs for different departments, one-sheets, workflow process maps and much more.
Action: I decided to reach out to our HR department first. They regularly create catalogs and pamphlets for the company, and I wanted to ensure that whatever was created also had a similar aesthetic to theirs. Then I started designing pages based on the different course offerings, curated learning programs and one-sheets we currently had created as a team. Once those were embedded I reached out to our in-business trainers across different teams. Did they have any materials needing to be showcased? Of course the answer was yes! So I started embedding those into various pages.
Result: After all was completed, our Learning Materials and Course Offerings Catalogue reached over 21 pages. It was then uploaded into a flipbook for team members to access as if they were actually turning the pages of a book. In order to get the word out across both our Localization and Fulfillment organizations, I designed the flyer. Our SVP and VP leadership was incredibly impressed, as it was a first of it's kind learning catalog that team members across global regions could access.
Situation: This year marks the review time period for WASC (Western Accreditation for Schools and Colleges) to do a site visit and inquire about opportunities for growth from our last review. The most significant was creating common assessments.
Task: As department lead, it was my responsibility to create a system and help my colleagues execute that system to create assessments that were aligned with Common Core State Standards. Since we are rebuilding our curriculum to be more culturally inclusive, this was an opportunity to create common assessments using backwards planning.
Action: In order to keep my colleagues on task and striving toward a common goal, I created this easy to follow guide to backwards planning using Canva.
Result: With a limited amount of time to collaborate, we were able to successfully stay on task and follow the backwards planning framework for Step 1 and will continue to using our collaboration time to complete Steps 2-5 over the next few weeks.
